Frequently Asked Questions
Everything you need to know about shopping with Capy.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5 business days of receipt.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, at Capy we prioritize ethical manufacturing and use organic cotton and recycled polyesters in over 80% of our seasonal collections.
Can I change or cancel my order?
Orders can be modified or canceled within 1 hour of placement. After this window, the order is sent to our warehouse for fulfillment and cannot be changed.